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Are you looking for a rewarding career with a company that truly values your skills?

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Why CastleWorks?

CastleWorks is more than just a home services company, it’s a team. We promote a culture of professional development and success through shared partnerships. Our values are at the heart of everything we do, from the time you arrive at a jobsite through to the end of the workday and everything in between.

Who We Are


CastleWorks is the premier home services industry serving areas throughout California. We’ve pride ourselves in providing California communities exceptional customer service for all their water heater, plumbing and HVAC needs since 1995. We aim to make a positive difference in the lives of our customers by providing exceptional service by the experts in their industry.

Working With CastleWorks

The CastleWorks team is comprised of diverse, highly skilled individuals driven towards goal achievement. We consist of strong communicators with excellent customer service, communicating and interacting with clients on a regular basis. Our team is built on motivated individuals who enjoy a fast-paced environment and possess exceptional time management skills.
Are you ready to join the CastleWorks team?

Ready To Get Started?

Check out the openings in your area to join one of our local, trusted teams!

Current Positions Open

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Title: Inside Sales
FLSA Designation: Non-Exempt
Reporting to: Jason Cottis
Work Schedule: Full-Time Monday-Friday 9:00 a.m. to 5:30 p.m.
Compensation: $20.00 hourly + commission eligible for full benefits package: health, dental, vision, life, and employer match 401(k) plan.

Job Overview: This inside sales position is for an energetic, assertive self-starter who can manage heavy outbound phone contact with existing and prospective clients across California. The position requires excellent organization, computer and phone skills, and the ability to achieve sales goals.

Responsibilities for Inside Sales Representative:

  • Achieve sales goals.
  • Maintain accurate and frequent customer information within internal database systems.
  • Qualifying, following-up and tracking sales leads.
  • Assists in providing support and/or guidance to customers.

Qualifications for Inside Sales Representative:

  • Communication: Strong listening and verbal communication. Ability to know when to speak and when to listen, good judgement and attention to detail.
  • Persuasion-Ability to influence in closing a sale, ability to build relationships, develop trust, and learn when to persuade.
  • Sales-Qualifying, following-up and tracking sales leads, ability to develop relationships with current and potential customers, proven track record of over-achieving, ability to listen to common objections and utilize sales training to overcome them, critical thinker.
  • Customer Service: Enthusiastic, energetic, positive attitude, charismatic and outgoing.
  • Time Management-Ability to effectively manage multiple projects and tasks simultaneously, prioritizes and organizes own work to meet agreed upon deadlines.
  • Mathematical-Ability to calculate percentages, sales prices, and discounts quickly and accurately.
  • Teamwork: Ability to work cross functionally at all levels of the organization, strong collaborator, and contributor.

High School Graduate or higher degree preferred.

2 years of sales experience.
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Title: Installer – Level III
FLSA Designation: Non-Exempt
Reporting to: Installation Manager
Work Schedule: Full-time Monday-Friday – 8 hour shifts
Compensation: $30 – $38 hourly + commission eligible for full benefits package: health, dental, vision, life, and employer match 401(k) plan.

Job Overview: A Level 3 Installer is responsible for performing installation procedures for HVAC comfort systems (heating, ventilation, and air conditioning) for homes and businesses.


Perform installation of residential and commercial HVAC systems according to company standards, and provide the customer with a high quality experience.

Expand knowledge of comfort systems, components, and installed equipment to ensure code compliance and timely problem resolution.

Arrive at jobsite at scheduled time and location as dispatched; Relocate from one job site to another job site as dispatched during the workday; Follow instructions from supervisor and/or dispatcher and carry out in a timely manner.

Perform the following duties above Level 2:

  • Run and work a job from start to finish without supervision.
  • Delegate tasks to Installers to maximize productivity.
  • Install charge condensers and heat pumps.
  • Install mini-split systems.
  • Run complete line voltage circuits.
  • Lay out and install advanced low voltage wiring, including heat pump, two stage a/c, zoning, and thermostat programming and setup.
  • Change out light commercial systems.
  • Read and interpret wiring diagrams and blueprints.
  • Size and draw duct work correctly.
  • Start up and troubleshoot equipment and accessories, including furnaces, air handlers, heat pumps, and condensing units.
  • Remove and install rooftop equipment.

Develop advanced knowledge of and become proficient at:

  • Line and low voltage wiring, relays, transformers, and wiring diagrams.
  • Load center requirements, wire gauge requirements, etc.
  • 208/230 3 phase wiring.
  • Layout, design, fabrication, and installation.
  • Complex sheet metal fittings.
  • Safety of tools, testing equipment, and surroundings.
  • Crane and rooftop safety.

Converse with building owners and homeowners, general contractors, and refer questions and/or problems to the Installation Manager.

Assist with training Installers Levels 1-2, and foster motivation and commitment. Develop training programs for the installation department as needed and directed.

Enroll in extra training to further knowledge of the HVAC industry and management (16 hours required).

Be available to work early evenings and Saturdays, as needed.

Properly complete all paperwork required for each job, as well as job packets, change orders, timecards, etc.

Maintain proper stock, parts, tools, and safety equipment in the company vehicle.

Report problems with equipment to the Installation Manager to expedite parts delivery.

Communicate clearly the ideas and explanations of problems and/or solutions to customers, co-workers, and supervisors.

Project a professional appearance and a pleasant attitude towards co-workers, supervisors, and customers, and interface effectively and cooperatively with other professionals.

Provide customers with information about products and services provided by Moore Mechanical.

Identify and report to Owner potential opportunities for additional business (service contracts and additional services).

Ensure and protect the confidentiality of Moore Mechanical information, including that of staff, supervisors, and outside contacts, and all other proprietary information.

Organize work by checking and responding to all communications (in-box, voicemail, email, etc.) and completing all required documentation and paperwork (business, personnel, safety, etc.) in accordance with quality standards, practices, and deadlines.

Demonstrate excellent health & safety practices, as well as advanced safety knowledge of tools and surroundings.

Driver & Vehicle Responsibilities:

Drive assigned company vehicle to travel to job sites in service area, and learn to work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.

Receive and document driver and vehicle training, including procedures for reporting incidents and accidents, with emphasis on communicating with Moore Mechanical management staff.

Adhere to state driver, vehicle, traffic, and highway safety rules and regulations.

Perform a vehicle inspection before and after each use of the vehicle, document it on the Vehicle Inspection Report, and turn it in to the Operations Manager at the end of every month.

Keep assigned vehicle free from damage, in acceptable condition, and consistently clean.

Assist with maintenance of the assigned vehicle through preventative and routine maintenance (e.g. checking fluid levels, fueling, cleaning, etc.) for the purpose of ensuring safe operation of the vehicle, and report any vehicle damage or mechanical malfunctions that exist.

Qualifications and Education Requirements

Valid CA Driver License and insurable driving record.

Clean background check and drug and alcohol test prior to start and during employment.

Minimum of two years’ work experience in the HVAC industry and HVAC Tech School certificate or college degree.

EPA certification.

NATE Core Certification and 1 Specialty Certification.

Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

Practical knowledge of building automation controls.

Ability to learn quickly, adapt to changes in job assignments, and work independently.

Excellent interpersonal and teamwork skills, with a positive and collaborative attitude.

Effective written and oral communication skills.

Physical Demands & Work Environment

Physical stamina and ability to perform all tasks and job responsibilities required by employer, including:

  • Drive a company vehicle.
  • Walk, crawl, stoop, balance on feet, talk, hear, squat, climb, and reach above your head.
  • Use your hands to finger, handle, or feel objects, tools or controls.
  • Operate power and hand tools safely.
  • Lift and/or move objects weighing 50-100 pounds; push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
  • Carry ladders; work from heights; and work in small crawl spaces.
  • Work from 28’ extension ladder and 12’ step ladder.

Use of visions abilities, including close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus.

Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is exposed to weather conditions at that time.

While performing the duties of this position, the employee may be required to be in confined spaces for short periods of time.

Ability to commute/relocate:

  • Dublin, CA 94568: Reliably commute or planning to relocate before starting work (Required)


  • Driver’s License (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person
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Title: Customer Service Representative/Call Center
FLSA Designation: Non-Exempt
Work Schedule: Full-time Weekends as needed | Evenings as needed | Morning shift | Evening shift | Day shift | Monday to Friday
Compensation: $22 – $25 + full benefits package: paid time off, health, dental, vision, and employer match 401(k) plan.

Job Overview: Our company is looking for an upbeat and responsible Customer Service/Sales Representative who will be responsible for managing incoming calls from customers. Candidates should have experience with plumbing, HVAC, or water heaters. We are seeking a candidate with the ability to quickly resolve customer issues. Our ideal candidate will have strong communication skills, enjoy working in a fast-paced environment and have a high level of attention to detail. Must have Service Titan experience. Looking for candidates that can and want to work evenings and weekends.


  • Respond promptly and appropriately to customer’s needs.
  • Answer questions and resolve issues.
  • Know the product and procedures related to HVAC, plumbing, and water heaters.
  • Exercise discretion and judgment where needed.
  • Perform other duties as assigned. Dispatch experience is a plus.
  • Follow company policies and procedures.
  • Use company software to book customer calls.
  • Answer customer phone calls in a timely manner.
  • Provide technical support to customers.

People with a criminal record are encouraged to apply


  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work setting:

  • Call center
  • In-person
  • Office

Ability to commute/relocate:

  • Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Required)


  • 3 years

Work Location: In person
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